One of our direct clients a leading wealth management company in downtown Toronto is looking for an Associate, Business Application Support and Training in their IT department.
Responsibilities Deliver training and demonstrations for new/prospective hires, application roll outs and refresher sessions on business applications in one-on-one and group settings; Provide support for business applications by: offering on-demand assistance and solutions to inquiries from application users; administering the applications; troubleshooting; and maintaining data quality; Create and maintain training materials such as user guides and online tutorials; Generate and maintain reports on application content and usage on a regular and ad-hoc basis; Report/track bugs and requests for application enhancements; Quality assurance and regression testing of application upgrades, enhancements and bug fixes; Special projects as necessary.
Skills & Qualifications
University Degree or post-secondary accreditation that would contribute to the role; Aptitude for technology to master how various applications work and the processes behind the applications; Ability to understand technical concepts and translate them into practical processes by taking a contextual approach to learning the applications and their challenges; Resourceful, logical and analytical thinker to troubleshoot and resolve issues; Positive professionalism with clear and concise communication skills, both written and verbal, with high attention to detail and accuracy; Experience training end users on software in both group and one-on-one settings, in-person or remotely; Service-oriented with superior organization and follow-up skills; Demonstrate both independent initiative and the ability to excel in flexible, team-based environments; Knowledge of the financial services industry and its operational processes and tools; Experience in CRMs, deal management, order management, and especially financial planning, technologies would be a definite asset; High proficiency with Microsoft Office applications.